Introducing Ask Nan: Your Mirius Expert, Powered by AI

Why We Created Ask Nan

In today’s fast-paced world, time is everything. We understand that whether you’re managing facilities, ordering products, or seeking technical specifications, you don’t always have the time to wait for an email reply, phone call, or to search through countless pages for a specific answer. Ask Nan was created to remove those barriers.

This smart, friendly assistant is designed to help you instantly access accurate information about our full range of products and business, 24/7. Whether you’re exploring new hygiene solutions, checking compliance data, or just want to learn more about our sustainability commitments, Ask Nan is ready to assist.

How Ask Nan Helps You

Here’s what makes Ask Nan your new go-to hygiene expert:

  • Trained for Mirius: Ask product-related questions, get usage instructions, find safety data sheets (SDS), and more, on demand.
  • Always Available: Ask Nan doesn’t take breaks or clock out. Support is there around the clock, wherever you are in the world.
  • Faster Service: No more waiting for a callback or digging through technical documents, Ask Nan delivers information in seconds.
  • User-Friendly Interface: Available on desktop or mobile, just type your question and get a clear, concise response, making the whole experience quick and effortless.
  • A Smarter Search: Unlike traditional search bars, Ask Nan understands context, so you get more relevant, helpful answers and can understand and respond in over 90 languages
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Your Digital Hygiene Partner

Ask Nan is more than just a chatbot—it’s a reflection of our commitment to innovation, efficiency, and putting our customers first. It is not designed to replace our team of experts, but rather complements them by handling the quick queries, so our customer service and sales teams can focus on more complex, tailored support when you need it.

Why Is It Called ‘Ask Nan’?

Ask Nan is inspired by our Regulatory Affairs Officer, Nandini or ‘Nan’, who always knows the answer to every question, so it seemed only fitting to name a tool that knows everything about Mirius after the real thing!

How Do I Use It?

Simply navigate to the Ask Nan page on our website and type in whatever question you would like to ask. If you want to explore the tool but don’t have a specific question in mind yet, you can select one of our suggested questions above the search bar.
To remove your previous questions and start a fresh chat, press the three dots in the top right corner and select ‘end chat’ or ‘start new chat’.

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