There is a shift towards smarter ways of working in the industry. Not just better products, but better access to information, quicker decision-making, and more support for the people using those products every day.
User Confidence

Challenges in this space often don’t just come from product performance, they start with uncertainty. Are we using this correctly? Is the dosage right? Is this compliant? What do we do if something doesn’t go to plan? This kind of uncertainty slows decisions and increases risk, especially for teams working under pressure. That’s where tools like AI can have a real impact. Not in replacing expertise, but in making it more accessible by helping people get reliable answers quickly, whether that’s around product use, compliance, or solving problems onsite.

Launching Ask Nan at The 2025 London Cleaning Show

Big Impact, Every Day

At Mirius, we’ve been exploring that through resources like Ask Nan. This AI tool provides customers with 24/7 instant access to information about our products, how to use them, and can respond in more than 90 languages. We understand that whether you’re managing facilities, ordering products, or seeking technical specifications, you don’t always have the time to wait for an email reply, phone call, or to search through countless pages for a specific answer. This is where AI tools can add confidence and efficiency to any company or end-user.

How Ask Nan Helps You
  • Trained for Mirius: Ask product-related questions, get usage instructions, find safety data sheets and more, on demand
  • Always Available: Support available around the clock, wherever you are in the world
  • Faster Service: No more waiting for a replies or digging through technical documents, Ask Nan delivers information in seconds
  • User-Friendly Interface: Available on desktop or mobile, just type your question and get a clear, concise response
  • A Smarter Search: Unlike traditional search bars, Ask Nan understands context, so you get more relevant, helpful answers
The Bigger Picture

Ask Nan is more than just a chatbot, it’s a reflection of our commitment to innovation, efficiency, and putting our customers first. It is not designed to replace our team of experts, but rather work along side them by handling the quick queries, so our customer service and sales teams can focus on more complex, tailored support when you need it.

When used to compliment the expertise of physical professionals, smart tools like AI can make a substantial positive impact in the confidence and efficiency of most product end-users, no matter the industry.